Shipping policy

We ship all physical orders to the exact address provided at checkout. Once a shipment is marked "Delivered" by the carrier, our responsibility for the package is considered complete.

 

Freight Forwarding Services

We do not guarantee shipments delivered to freight forwarding addresses. By using a freight forwarder, you acknowledge and accept that:

• We are not responsible for any loss, damage, or delay after delivery to the forwarder
• All risk is assumed by the customer, including coordination with the forwarder
• No refunds, returns, or replacements will be issued once delivered to a forwarding service

We highly recommend using a secure, direct shipping address.

Cancellation Policy

Product Orders

All physical products are made to order. You may edit your order before it goes into production using the link in your confirmation email. Once in production, cancellations are not guaranteed.

You have 30 days after delivery to report any quality issues. Refunds or replacements will only be issued for verified issues, supported by clear photographs.

Donations, Tips & Locked Messages

• Donations and tips are non-refundable once checkout is complete.
• Locked messages are non-refundable, unless there is an access issue. If so, email us at [info@vgstudios.co] for troubleshooting.

🛬 International Orders

International shipments may be subject to import taxes, duties, and customs fees. These vary by country and are the customer’s responsibility. For details, contact your local customs office.